ZZIM Terms of Service

Effective date October 1, 2026

Article 1. Purpose

  1. These Terms of Service set out the rights, obligations, and responsibilities of CÔNG TY TNHH THƯƠNG MẠI VÀ ĐẦU TƯ NPY (the “Company”) and users in connection with the use of the ZZIM application (“ZZIM” or the “Service”).
  2. ZZIM is a platform that connects users with restaurants, transportation providers, golf courses, hospitals, tourism providers, and other affiliated service providers (“Partners”), and enables users to search for Partner products and services and submit booking requests.

Article 2. Definitions

  1. “User” means any member or non-member who uses ZZIM.
  2. “Member” means a person who has completed registration for a ZZIM account and uses the Service.
  3. “Partner” means a business or individual that provides products or services through ZZIM or is connected with Users through ZZIM.
  4. “Booking” means a request by a User, through ZZIM, to use a Partner’s product or service.
  5. “Content” means text, images, videos, reviews, information, and other materials provided through ZZIM.

Article 3. Effect and Changes to the Terms

  1. When a User agrees to these Terms and uses ZZIM, the User is deemed to have agreed to these Terms.
  2. The Company may amend these Terms to the extent permitted by applicable law.
  3. If these Terms are amended, the Company will provide advance notice through ZZIM of the changes and their effective date.
  4. A User who does not agree to the amended Terms may stop using the Service and request account deletion.

Article 4. Service Description

The Company may provide the following services through ZZIM:

  1. Search for Partner and product/service information.
  2. Restaurant booking requests.
  3. Vehicle and transportation service booking requests.
  4. Golf-related service booking requests.
  5. Hospital and medical institution appointment requests.
  6. Airport and other lifestyle/travel-related service booking requests.
  7. AI-based search, recommendation, translation, and consultation features.
  8. User reviews and content.
  9. Other supplementary services provided by the Company.

Article 5. Nature of the Platform

  1. ZZIM is a platform service that connects Users and Partners.
  2. During the initial stage of the Service, the Company does not directly sell or provide products or services offered by Partners.
  3. As a general rule, the relevant Partner is responsible for the content, quality, price, operating hours, terms of use, and other conditions of the products or services it actually provides.
  4. The Company provides the platform so that Users can review Partner information and submit booking requests.

Article 6. Bookings

  1. Users may select desired products or services on ZZIM and submit booking requests.
  2. Receipt of a booking request does not mean that the booking has been finally confirmed.
  3. A booking may be finally confirmed after the Partner completes its confirmation process.
  4. Users must check booking confirmation through ZZIM or information provided by the Partner.
  5. Depending on the Partner’s circumstances, a booking may be unavailable or booking details may change.

Article 7. Fees and Payment

  1. During the initial stage of the Service, ZZIM does not charge Users a separate service usage fee.
  2. During the initial stage of the Service, ZZIM does not charge Partners a separate booking or brokerage fee.
  3. Ordinary ZZIM bookings do not require advance payment.
  4. When actually using a Partner’s product or service, the User may pay the Partner directly using the payment method specified by the Partner.
  5. If the Company introduces service fees or payment services in the future, it will provide advance notice of the changes.

Article 8. Booking Cancellation

  1. Users may cancel a booking through ZZIM even after it has been confirmed.
  2. During the initial stage of the Service, ZZIM does not charge a separate cancellation fee.
  3. However, if a Partner has its own cancellation or no-show policy, that policy may apply.
  4. As a general rule, if a Partner-specific cancellation or no-show policy applies, Users will be informed before booking.
  5. If cancellation is necessary, Users should submit the cancellation request as soon as reasonably possible.

Article 9. Partner Services

  1. The actual content of products or services provided by a Partner is governed by that Partner’s policies.
  2. Users must check prices, operating hours, terms of use, and other necessary information before using a service.
  3. If a problem arises with a Partner’s product or service, the User may contact the Partner directly or request assistance through ZZIM customer support.
  4. The Company may provide reasonable assistance to facilitate communication and problem resolution between Users and Partners.

Article 10. AI Services

  1. ZZIM may provide AI-based search, recommendation, translation, and consultation features for User convenience.
  2. Information provided by AI is for reference only, and the Company does not guarantee that all AI-provided information is accurate or up to date.
  3. Users must verify information actually provided by the relevant Partner before booking or using a service.
  4. Users should not make important decisions based solely on information provided by AI.

Article 11. User Obligations

Users must not perform any of the following acts:

  1. Registering or booking using false information or another person’s information.
  2. Using another person’s account without authorization.
  3. Making false bookings or repeatedly making malicious bookings.
  4. Interfering with the normal operation of the Company’s or a Partner’s services.
  5. Infringing another person’s personal information, copyright, portrait rights, or other rights.
  6. Posting inappropriate content such as abusive language, defamation, or false information.
  7. Unauthorized access to ZZIM systems or security functions.
  8. Any other act that violates applicable law or these Terms.

Article 12. Reviews and User Content

  1. Users may write reviews and post content based on their actual service experience.
  2. Users must not post false information, defamatory content, or content that infringes the rights of others.
  3. The Company may delete or restrict inappropriate content in accordance with applicable law and its operating policies.

Article 13. Personal Information Protection

  1. The Company protects Users’ personal information in accordance with applicable law.
  2. Details regarding the collection, use, storage, and provision of personal information are set out separately in the Privacy Policy.
  3. Users may consent to the collection and use of personal information to the extent necessary to use the Service.

Article 14. Intellectual Property Rights

  1. Rights in the ZZIM logo, design, screen composition, software, and content created by the Company belong to the Company or the lawful rights holder.
  2. Users may not reproduce, distribute, sell, or commercially use ZZIM content without the Company’s prior consent.

Article 15. Restrictions on Service Use

The Company may restrict Service use, suspend an account, or terminate an account in accordance with applicable law and Company policies if a User violates these Terms or applicable law, or interferes with normal Service operation.

Article 16. Company Liability

  1. The Company endeavors to provide a stable Service in accordance with applicable law and these Terms.
  2. The Company supports connections and smooth booking processes between Users and Partners.
  3. If a User suffers direct loss due to the Company’s intentional misconduct or gross negligence, the Company will be liable in accordance with applicable law.
  4. To the extent permitted by law, the Company may not be liable for Service disruptions caused by natural disasters, telecommunications failures, external system failures, or other circumstances beyond its reasonable control.

Article 17. Account Withdrawal

  1. Users may request account deletion at any time in accordance with the procedures specified by ZZIM.
  2. Even after account deletion, information that must be retained under applicable law may be stored for the legally required period.

Article 18. Dispute Resolution and Governing Law

  1. The Company and Users will endeavor to resolve disputes relating to the Service amicably through mutual consultation.
  2. Disputes that cannot be resolved through consultation will be resolved in accordance with applicable Vietnamese law.
  3. These Terms are governed by the laws of Vietnam.

Article 19. Miscellaneous

  1. Matters not specified in these Terms are governed by applicable law and generally accepted commercial practices.
  2. If any provision of these Terms becomes invalid, the validity of the remaining provisions will not be affected.
  3. The Company may amend these Terms within the scope permitted by applicable law when necessary for operation of the Service.

Supplementary Provision

  1. These Terms of Service take effect on [○ ○, 2026].
  2. Company: CÔNG TY TNHH THƯƠNG MẠI VÀ ĐẦU TƯ NPY
  3. Service: ZZIM
  4. Enterprise registration number: 0110954993
  5. Representative: YANG MINKYU